Our Commitment to Quality: ISO 9001:2015 Certification

At Kalamunda Toyota, quality isn’t just something we talk about – it’s at the heart of everything we do. Since 1995 we have been proud to hold the ISO 9001:2015 certification for Quality Management Systems, an internationally recognised benchmark for excellence in quality management.

What is ISO 9001:2015?

ISO 9001:2015 is the most current version of the ISO 9001 standard, which sets out the requirements for a quality management system. It’s built on key principles such as strong customer focus, the involvement of leadership, a process-driven approach, and a commitment to continual improvement. This framework ensures customers consistently receive high-quality products and services, delivering confidence and long-term value.

Our Legacy of Quality

Kalamunda Toyota has proudly maintained this certification for many years, placing us among a small group of car dealerships in Australia to achieve and uphold this standard. Our commitment to quality management reflects our dedication to delivering exceptional customer service, maintaining high standards across every area of our business, and always looking for ways to improve.

Why It Matters to You

For our customers, ISO 9001:2015 is a clear assurance that when you choose Kalamunda Toyota, you’re dealing with a dealership that operates to the highest standards. Whether you’re buying a new or pre-owned vehicle, having your car serviced, or seeking expert advice, you can trust that our processes are designed to meet – and exceed – your expectations.

A Commitment to Excellence

This certification is more than just a badge. It represents our ongoing promise to operate efficiently, train our people to the highest level, and keep our customers satisfied. By continually reviewing and improving our processes, we ensure Kalamunda Toyota remains a trusted leader in the automotive industry and a valued part of the local community.

When you choose Kalamunda Toyota, you’re choosing a dealership that values quality, consistency, and continuous improvement – a commitment that has earned the trust and loyalty of our Hills community for decades.

What Drives Our Pursuit of Excellence?

Learn About Kalamunda Toyota

What Drives Our Pursuit of Excellence?

Learn About Kalamunda Toyota

See What Our Customers Think

4.4 rating out of 276 reviews

Patrick F

My family and i had a such a great experience at Kalamunda Toyota buying a used 2021 Hyundai i30 N line. Claudine our sales consultant was perfect after look...

25 days

Kellie Wholagan

We had the pleasure of Claudine helping us with the purchase of our new vehicle. Claudine is so friendly , professional and easy to communicate with. We felt...

about 1 month

Behrouz Daei Zadeh

I had a very positive experience with Kalamunda Toyota. Brad Duffy was extremely helpful throughout the entire process, providing clear guidance and support ...

about 2 months

Mat !L Locale

Best Toyota in WA! Thanks Amy for sorting us out 🙌🏽

2 months

Bodean Buckingham

Fast efficient turn around of car servicing with good communication

3 months

Yeshani Chandraweera

The team at Kalamunda Toyota are amazing. Huge thanks to Claudine who got me from start to finish of buying our new car. From Day 1, Claudine has been nothin...

3 months

Joshua

Parts department is always great to deal with

3 months

Gemma Tulloch

We made some enquiries about a new car today and although they didnt have stock of the particular model and colour we wanted, we absolutely felt no pressure ...

4 months

Samantha Withnell

Claudine at Kalamunda Toyota was so amazing to deal with. She has the patience of a saint, was so kind and warm and made the whole process so easy and exciti...

5 months