Guest Experience

Satisfaction at Perth's Highest Level

Satisfaction at Perth's Highest Level

You will receive award winning guest service from the dedicated team at Kalamunda Toyota & that’s just one of many reasons why Kalamunda Toyota is the number one choice for your vehicle needs. For Award Winning Satisfaction at Perth's Highest Level, talk to Kalamunda Toyota today!

  • 2016 Silver Brand & Guest Experience Award
  • 2016 Guest Experience Masters Winner 
  • 2015 Bronze Brand and Guest Experience Winner
  • 2015 Guest Experience Masters Winner
  • 2016, 2015, 2014 & 2013 Toyota 5-Star Guest Service Dealership Award
  • 2014, 2013 & 2011 Toyota Guest Experience Masters Winner
  • 2014 Toyota Gold Brand & Customer Experience Award for Excellence Winner
  • 2013 Toyota Bronze Guest First Award for Excellence
  • 2012 Toyota Bronze Guest First Award for Excellence
  • 2011 Toyota Silver Guest First Award for Excellence 
  • 2011 National Guest Experience Manager Champion - Toyota National Skills Competition 

5 Star Dealer

5 Star Dealer

Kalamunda Toyota has again achieved the 5-Star Guest Service Dealership Award 2015– the highest possible ranking for guest service in both sales and servicing.

What is a 5-Star Dealer?

5-Stars is Toyota’s highest possible ranking for guest service. This is only awarded to Dealers who are proven to offer exceptional & outstanding service, routinely exceeding guest expectations.

How Dealers earn 5-Star status

A Dealership must consistently offer guests outstanding levels of service in both sales and servicing. Toyota Australia regularly monitors guest satisfaction levels against a strict set of criteria, to ensure standards never slip.

How this benefits our valued guests

The only way a Dealer can achieve maximum 5-Star status is with a ‘Guest First’ culture and by continuously striving to improve the service and support. As a result, you can expect the very best guest experience – the kind you’d be happy to recommend to anyone.

Toyota Guest Satisfaction Survey

Toyota Guest Satisfaction Survey

If you have recently purchased a new vehicle or had your vehicle serviced with us under the TSA program, you should receive an invitation from Toyota Australia to complete an online Guest Satisfaction Survey. Your feedback is extremely valuable to us and we would appreciate you taking the time to complete it. Plus, just by completing the Survey you will go into the draw to win a Fuel Voucher!